This privacy notice is to let you know how Performance Foremost Ltd look after your personal information. This includes information you provide whilst engaging with us and information we learn by having you as a client.

How the law protects you 

Under the General Data Protection Regulations (GDPR) we can only use personal information if we have a

proper reason to do so.  Therefore, we will ensure we have one or more of the following reasons before processing your data:

• To fulfil a contract, we have with you
• When it is our legal duty
• When it is in our legitimate interest
• When you consent to it

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

What we use personal information forOur reasonsandour legitimate interests

• To enable you to request and receive fact sheets and our company brochure from our website
• To develop and carry out marketing activities
• To engage with potential clients
• To deliver our services
• To invoice and collect payments from clients
• To notify you of industry changes which are relevant to the work we do for you
• To manage and enhance our relationship with you or your business in
• Fulfilling our contracts
• Our legitimate interests
• Our legal duty
• Responding to the needs of potential clients
• Keeping our records up to date
• To fulfil our contractual duties to clients as, for example, completing planning and building regulation applications and other statutory consents
• Complying with regulations and laws that apply to us
• To run our business in an efficient and proper way
• To respond to complaints and seek to resolve them

Personal information we hold 

We may collect the following information about you or your business:

• Contact information including telephone numbers and email addresses
• Any other information relevant to new enquiries and the delivery of our services. For example, drawings, photographs, reports, etc.
• Personnel, compliance and accounting records necessary for the operation of our business
• Any permissions, consents or preferences given to us

Where we collect personal information from  

• Telephone calls
• Our website
• Emails and letters
• Client feedback surveys
• Companies that introduce you to us
• 3^rd party suppliers working on our behalf
• Public information sources such as local authority planning websites

Who we share your personal information with 

• Performance Foremost Ltd company directors and employees
• 3^rd party consultants and suppliers working on our behalf
• Any party connected to a case or project we are involved with, for example, your solicitor, a prospective builder, building material supplier or design consultant
• HM Revenue & Customs, regulators and other authorities
• Companies that we introduce you to

Sending data outside of the EEA

We will only send data outside of the European Economic Area (‘EEA’) when we are:

• Following client instructions
• Complying with our legal duties
• Working with our 3^rd party suppliers who we use to help deliver our services
• If we do transfer information outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA

Marketing  

We will not sell your personal data.  We will only use your personal information to send you marketing messages if we have either your consent or a legitimate interest.  You can ask us to stop sending you marketing messages by contacting us at any time.

How long we keep personal information  

For our clients we will keep personal information for the duration of the contract to deliver our services.  However, we may keep data for up to 12 years after completing the delivery of our services for one of these reasons:

• To provide any follow-up work that may be needed
• To manage conflicts of interest
• To fulfil any contractual obligations
• To respond to any questions or complaints
• To maintain records according to rules that apply to us

We will retain non-client related personal information for as long as reasonably required for the efficient operation of our business. We will monitor the data we hold and delete any redundant data where necessary.

Security  

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to other websites  

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights

• Where you have given your consent to us to process your data you may withdraw this at any time by contacting us or clicking ‘unsubscribe’ within any marketing emails you receive from us
• You can request details of any personal information we hold
• You have the right to get your personal information from us in a format that can be easily re-used
• You have the right to question any information we have about you that you think is wrong or incomplete. We will take reasonable steps to check its accuracy and correct it where necessary
• You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it

How to complain  

If you are unhappy with how we have used your personal information, please let us know. You also have the right to complain to the Information Commissioner’s Office at:

http://ico.org.uk/concerns/

How to contact us –

For any matters relating to this policy, please use our contact details below:

Write to:

Performance Foremost Ltd                                            Email: Paul@performance4most.co.uk 

Gable Cottage

Vicarage Lane

Laleham Village

Surrey

TW18 1UE                                                                          Telephone: 01784 440440

Performance Foremost Ltd • Gable Cottage • Vicarage Lane • Laleham Village • Surrey • TW18 1UE Tel/Fax: 01784 440440 • Email: paul@performance4most.co.uk www.performance4most.co.uk

Registered Office • Gable Cottage • Vicarage Lane • Laleham Village • Surrey • TW18 1UE • Registered in England No: 5149317 • VAT No: 841945608